Questions, answered straight.

Listed prices are indicative factory-gate figures. Your quote adds freight to your address and any options — one delivered number, valid 30 days, financing terms alongside if requested. No cart, no checkout theatre, no surprises at the kerb. The sequence is simple: tell the quote form what you're building and where it's going, and a consultant returns the full delivered figure within 24 hours. If the number works, you confirm and we schedule; if it doesn't, it expires quietly and nobody phones you about it.

Four questions decide it: where it lives (indoor/outdoor), who uses it, how often, and whether your picture includes steam. Infrared wins on schedule and apartments; cedar rooms win on ritual and groups. The buying guides cover it — or one call with a consultant settles it. If you're genuinely torn, take real sessions in both styles before deciding — a gym's traditional room and any infrared studio. The body votes faster than the spreadsheet, and its vote predicts what you'll actually use on an ordinary Tuesday, which is the only spec that compounds.

Yes — crated at the factory and freighted to 40+ countries with duties guidance and localized support in nine languages. The quote is a delivered price for your exact address. Crating is engineered for ocean and road freight — corner protection, moisture barriers, banded panels — and the consultant flags any port or customs quirks for your country before you commit, not after the ship sails. Remote addresses are quotable too; they just take an extra day to price.

Most owners do: pre-cut, labelled panels sized for a two-person weekend; barrels stand in an afternoon. White-glove assembly is quotable in most regions. Every kit ships with step-numbered drawings, pre-drilled fixings and a hardware manifest worth checking on delivery day. The honest skill requirement is a level base, a helper, and the patience to read the manual the night before rather than the morning of — carpentry experience is genuinely optional.

Stock models: 2–3 weeks. Built-to-order rooms: 6–8 weeks from deposit. Flagship builds are scheduled with your consultant. The quote locks a window before you commit. Lead times move with season — spring and early autumn are the rush — so buyers with a date in mind (a birthday, a first snow) should quote a month earlier than feels necessary. Freight adds one to four weeks depending on destination, and your consultant tracks the crate from factory door to yours.

Infrared: single digits monthly at daily use. Electric traditional at four sessions a week: roughly $15–25/month in most markets. Wood-fired: firewood. Your quote includes an estimate at your local rates. The variables you control matter more than the heater: insulation quality, session length, and whether the Wi-Fi controller's scheduling trims pre-heat waste. Divided per session, even the hungriest room lands in coffee-money territory — the running-cost calculator on our tools page does the arithmetic with your own tariff.

Five years structural on timber and frame; three years on panels, heaters and electrics — in writing, with parts shipped and a human on the phone. Full terms on the warranty page. What the warranty actually covers, in plain words: structural timber movement beyond normal settling, heater and control failures under residential use, and manufacturing defects in panels and benches. What it doesn't: cosmetic weathering of untreated cedar (that silvering is the wood aging as intended) and damage from skipped drainage or ventilation basics.

Yes — duty-cycle hardware, CAD spec packs in five business days, certified installation and a 48-hour parts SLA. Pick 'a commercial project' in the quote form and it routes to the projects desk. Commercial work runs on a different clock and paper trail: duty-rated heaters that survive a dozen daily cycles, compliance drawings your building department will actually accept, and staff-training documentation for the front desk. The projects desk quotes from comparable installs, so the numbers arrive grounded rather than optimistic.

Indicative prices are shown in USD; quotes are issued in your market's currency with the exchange stated. The German pages, for example, quote in euros. Exchange is locked for the quote's 30-day validity, so a currency swing during your deciding week is our problem rather than yours. Financing, where requested, is quoted in the same currency with the term and rate stated on the same page — one document, every number, no footnotes.

We're manufacturer-direct with no showrooms — it's why the prices look the way they do. What we offer instead: detailed spec sheets, real photography, video walkthroughs on request, and a 30-day-valid quote to decide calmly. Buyers who want more certainty can request a live video walkthrough of their exact model on the build floor — a consultant with a camera beats a showroom's staged lighting for honesty. And the 30-day window exists precisely so you can measure the yard twice and sleep on it; no follow-up calls chase you through it.